Cancellation Policy

For Friends and Family Tours we have a 72 hour cancellation policy. If you cancel your reservation outside 72 hours prior to your tour date, your payment will be refunded to you.  If you need to change your reservation date or time, you may do so one time, outside the 72 hours prior to your originally scheduled tour, at no charge. No refunds will be given with less than 72 hours notice however we can reschedule your tour.  If you decrease the # of people attending inside of 72 hours or  have people from your group no-show, no refunds will be given but we will issue rain checks for those who couldn’t make it. Your tour reservation is transferable, so you can give it away or sell it if you choose.

For large group outings and team building programs, cancellations outside of 14 days will receive a full refund.  Cancellations within 14 days will not be refunded, however we can reschedule your event.  If you need to change your reservation date or time, you may do so one time, outside of  14 days prior to your originally scheduled tour, at no charge.   If you decrease the # of people attending inside of 72 hours, no refunds will be given but we will issue rain checks for those who couldn’t make it.

If you arrive for your tour, and decide not to zip due to fear, we will give you a rain check not a refund. This rain check will be good for you only, for use one time, within the current season. We encourage you to try again.

If we cancel your tour due to weather or other unforeseeable condition, we will reschedule your tour for another available time, or give you a full refund…your choice.

If you are late and miss your tour, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We may be able to place you in a later tour on a space available basis.  We do expect you to arrive 20 minutes prior to your reserved tour time.